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A note to Carroll Villa and Mad Batter guests about the Coronavirus:
Carroll Villa and Mad Batter’s highest priority is and has always been the health and safety of our guests and employees. With the emergence of the coronavirus (COVID-19) and the increasing health concerns, we want you to be assured that the Carroll Villa and Mad Batter is taking this situation very seriously. We are monitoring all reporting closely, following the guidelines set by the World Health Organization (WHO), Centers for Disease Control (CDC) and the National Institute of Health (NIH) and are complying with instructions from local, state and federal officials wherever applicable.
While we always maintain extremely high standards and take great pride in the cleanliness of our restaurant and hotel, it is more critical than ever right now. In addition to our comprehensive daily cleaning procedures, we are taking enhanced steps to ensure both guest and employee safety. Additional cleaning regimens are being conducted routinely in restrooms. These steps are being taken in accordance with CDC recommendations.
We are also committed to taking care of our employees. We continue to provide them with up-to-the-moment guidance from public health officials and information so they can keep themselves and their families safe.
We have no higher priority than ensuring the health and safety of our customers and employees.
Our temporary cancellation policy as of March 13th, 2020 is as follows:
If your reservation is within March 13th and March 31st, 2020 we will issue a credit towards a future stay or a full refund. We are evaluating this on a two week period.
Please check back with us two weeks prior to your reservation and we will evaluate the situation at hand.
Sincerely,
The Carroll Villa and Mad Batter Staff
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